Naruhoshi will accept RETURNS IF IT IS WITHIN 30 DAYS UPON RECEIPT OF THE ITEM and is returned to us in original packaging, unopened, unused and in good condition. 

 The customer will be responsible for its return shipping costs and all items need to be in its original package. 

 Absolutely NO RETURNS are accepted from damages caused by couriers, in that case the customer needs to open a claim directly with the courier immediately Inks, printing supplies (Consumables) or regular supplies that come with bundles. 

Once the items are received and accepted, refunds will be processed to your payment method for a future purchase. We will notify you once this has been completed through email.

 No refunds, No returns or exchanges on all DTF Printers or any equipment,  machines including consumables and accessories.  ALL SALES ARE FINAL

A 30% restocking fee applies. Shipping costs are not refundable. 

Return Policy:

Ink and Consumables:
Must be returned unopened within 30 days of purchase. 30% restocking fee. Shipping is non refundable.

Parts and Accessories:
Unused items can be returned for a refund minus a 30% restocking fee. Customer pays for shipping both ways.

Equipment Sales:
All Sales are final. No Refunds / No returns. Issues repaired under the terms of the warranty agreement.

Naruhoshi reserves the right to refuse excessive or frequent returns and exchanges that we deem are abusing this policy. 

Returns / Refunds:
Printer and equipment sales are final.
We do not accept returns or give refunds on printers once ink is installed.
Printer issues must be resolved according to the terms of the warranty. 

WARRANTY

Naruhoshi will only honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon receipt of items, Naruhoshi will process your warranty claim within 7 business days.

Once confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item to sent to you (if stock is available)

 

CANCELLATIONS

 A processing fee of 5% +$1.00 will apply to the total amount for any canceled orders or refunded orders.

Naruhoshi reserves the right to cancel any order due to non-payment. or deemed to be fraudulent.

 

 

CONTACT US

For more information about our privacy policy or if you have questions or any concerns, please contact us by e‑mail at info@naruhoshi.com or by mail using the details provided below: 

 

Naruhoshi

247 Verona Avenue, Newark, New Jersey 07104